Amazon Seller Identity Verification Problems Solved: Get Approved Fast!

Amazon seller identity verification problems often become a significant hurdle for both new and seasoned sellers aiming to establish or maintain their businesses on the platform. Navigating Amazon’s stringent verification process is crucial, yet many encounter challenges that can delay or halt their selling activities.

This article explores the common issues faced during account verification, offers best practices to overcome these obstacles, and provides valuable resources to help you successfully verify your Amazon seller account.

Common challenges faced during Amazon account verification

Some common challenges faced by Amazon sellers during account verification and unable to verify amazon seller include the following:

Trying to create a Second Seller Account

It is against Amazon’s policy to create a second account. For that reason, Amazon put in place some rules to stop anyone trying to do so.

To comply with Amazon policies, each Seller Central account must have its bank account. It is not allowed for multiple Seller Central accounts to share the same bank account within a single region. However, if you sell in various regions like North America and Europe, you can link your accounts through Amazon Global Selling and use the same bank account. Additionally, every account must use a unique email address and offer different products from any other accounts.

Lack of documentation

One of the most common challenges Amazon sellers face during account verification is a need for more documentation. Amazon requires sellers to provide various documents, including government-issued IDs, business licenses, and tax identification numbers. If you have these documents readily available, it can be easier to complete the verification process successfully.

The complete list of documents required to complete the verification is as follows:  

• Legal business name
• Business address
• Contact information
• Email address for the company account
• An internationally chargeable credit card
• If the credit card isn’t valid, Amazon will cancel your registration
• Phone number
• Amazon may need to reach you during the registration process
• Also, Amazon uses your phone number to verify your account
• Federal Tax ID; this can be: Your social security number, Your business’ Federal Tax ID number, or your State Tax ID (if you are a U.S. seller)

Failing to answer security questions

Amazon requires sellers to answer a series of security questions during the verification process to verify their identity. Failing to answer these questions correctly can lead to account suspension or termination. In addition, you need to remember the answers to these questions to complete the verification process successfully.

Keeping track of your answers is essential to ensure you answer security questions correctly. Please write down your answers and keep them in a safe place. Then, you can refer to them to remember the answers during the verification process.

Technical issues

Technical issues can also cause challenges during the account verification process. These include slow internet connections, website errors, or Amazon’s verification software issues. Unfortunately, you cannot do many things in this case: wait and try again or contact Client Support.   

Best practices for Amazon account verification

In addition to the strategies mentioned above, there are several best practices that Amazon sellers should follow to ensure a smooth verification process. Here are some best practices to keep in mind:

Be honest and transparent

Amazon values honesty and transparency from its sellers. Therefore, be honest and provide accurate information when completing the verification process. Amazon didn’t publicly state it, but many sellers failed to pass due to this lack of transparency. Please do so to avoid account suspension or termination.

Respond promptly to requests.

Amazon may request additional information or documentation during the verification process. Responding promptly to these requests is essential to ensure the verification process is completed on time.

Maintain accurate records

Maintaining accurate records is essential for Amazon sellers. Keep track of all information related to your business, including financial records, sales records, and customer interactions. This information can be helpful during the verification process and help you avoid future issues with Amazon.

The information must match.

Amazon pays attention to the details, including, for example, the addresses shown in your billing and residence information. The platform will only accept your verification if it is the same.

Better if everything is in high resolution

A human is thoroughly reviewing your application. To ensure a smooth verification process with Amazon, please submit high-resolution scans of your easily readable documents. All information on your records must be displayed clearly.

Tools and resources to help with Amazon account verification

Several tools and resources are available to help Amazon sellers with the account verification process. These include:

Amazon Seller Support

Amazon Seller Support is a valuable resource for sellers facing challenges during the verification process. You can contact Seller Support for assistance with technical issues, security questions, and other verification-related concerns.

Third-Party Services

Several third-party services specialize in helping Amazon sellers with the verification process. These services can help you prepare documentation, answer security questions, and address technical issues. For example, at ESQgo, we have helped more than 1000 Amazon Sellers solve problems stopping them from moving their business forward.

Amazon Seller Forums

The Amazon Seller Forums are an excellent resource for sellers to connect with other sellers and share experiences and tips related to the verification process.

Understanding Amazon’s Seller Identity Verification Process

Amazon prioritizes the safety and trust of its marketplace for both buyers and sellers. By requiring identity verification, Amazon ensures that all sellers are legitimate businesses or individuals. This process helps prevent fraud, protect customer data, and maintain the integrity of the platform. However, amazon seller identity verification problems can arise if the verification process is not clearly understood or properly followed

Why Amazon Requires Identity Verification

Amazon prioritizes the safety and trust of its marketplace for both buyers and sellers. By requiring identity verification, Amazon ensures that all sellers are legitimate businesses or individuals. This process helps prevent fraud, protect customer data, and maintain the integrity of the platform. It also ensures compliance with international regulations and legal requirements, such as anti-money laundering laws and tax regulations.

Steps Involved in the Verification Process

1. Account Registration: Begin by signing up for a seller account on Amazon Seller Central, providing basic information like your name, email, and password.
2. Business Information Submission: Provide detailed business information, including your legal business name, address, and contact details.
3. Identity Verification: Upload required documents to verify your identity and business legitimacy. This may include government-issued IDs, bank statements, and credit card statements.
4. Bank Account Verification: Enter your bank account details where Amazon will deposit your sales proceeds. Amazon may deposit small amounts to confirm the account’s validity.
5. Tax Information Submission: Complete the tax interview section by providing your tax identification number and other relevant tax details.
6. Review Process: Amazon reviews the submitted information and documents. This can take anywhere from a few days to several weeks.
7. Approval or Request for More Information: You will receive a notification of approval or a request for additional information if needed.

Required Documentation and Criteria

To complete the verification process smoothly and avoid amazon seller identity verification problems, ensure you have the following documents ready:

• Government-Issued Identification: A valid passport or driver’s license that clearly shows your name, photo, and date of birth.
• Business License: If applicable, provide your business registration documents.
• Bank Account Statement: A recent bank statement showing your name or business name, address, and account number.
• Credit Card Statement: A statement for the credit card associated with your Amazon seller account.
• Proof of Address: Utility bills or official correspondence that confirm your physical address.

Criteria for Document Submission:

• Clarity: All documents must be clear, legible, and in high resolution.
• Validity: Documents should be up-to-date and not expired.
• Consistency: The information on all documents must match the details provided in your seller account.

Common Problems and Solutions in Identity Verification

Amazon Unable to Verify Address

Problem: Amazon may be unable to verify your address if the documents provided do not match or are unclear, leading to amazon seller identity verification problems.

Solution:

• Ensure that your proof of address matches exactly with the address entered in your seller account.
• Provide recent utility bills, bank statements, or government-issued documents as proof.
• Double-check for typos or discrepancies in the address information.

Bank Account Verification Issues

Problem: Difficulties may arise if the bank account details are incorrect or if the account cannot receive deposits from Amazon.

Solution:

• Verify that the bank account number and routing number are entered correctly.
• Ensure the bank account is in your name or your business’s name as registered with Amazon.
• Confirm with your bank that your account can accept electronic transfers from Amazon.

Credit Card Verification Failures

Problem: Amazon may fail to verify your credit card if the information doesn’t match or if the card cannot be charged.

Solution:

• Use a valid credit card with sufficient funds and ensure it’s open to international transactions if required.
• Make sure the billing address matches the address on your Amazon seller account.
• Avoid using prepaid cards or cards that may not support authorization charges.

Step-by-Step Guide to Successfully Verify Your Amazon Account

Preparing Your Documents

• Gather Required Documents: Collect all necessary documents, ensuring they are valid and up-to-date.
• Scan in High Resolution: Scan or photograph your documents in color with high resolution so all details are clear.
• Check for Consistency: Ensure all documents display the same name and address as provided in your seller account.

Submitting Verification Information</H3>

• Log into Seller Central: Access your account and navigate to the verification section.
• Upload Documents: Follow the prompts to upload each required document in the specified format (usually JPEG or PDF).
• Provide Accurate Information: Enter all requested information carefully, double-checking for errors.

Tracking Your Verification Status

• Monitor Your Email: Amazon will send notifications regarding your verification status or if additional information is needed.
• Check Seller Central Notifications: Log in regularly to check for any alerts or messages from Amazon.
• Respond Promptly: If Amazon requests more information, provide it as soon as possible to avoid delays.

Dealing with Verification Delays and Stuck Processes

What to Do When Verification is Stuck on ‘Dispatched’

Solution:

• Wait Patiently: Sometimes, the verification process may take longer due to high volumes. Wait a few more days before taking action.
• Contact Support: If it’s been over a week with no updates, reach out to Amazon Seller Support for assistance with your amazon seller identity verification problems.

How to Contact Amazon Seller Support Effectively

• Use the Support Portal: Log into Seller Central and navigate to the ‘Help’ section.
• Provide Detailed Information: When submitting a case, include all relevant details and reference numbers.
• Be Professional and Concise: Clearly explain the issue without unnecessary information.

Escalation Procedures for Prolonged Issues

• Follow Up Regularly: If initial support responses are unhelpful, continue to follow up.
• Request Escalation: Politely ask for your case to be escalated to a higher-level team or supervisor.
• Consider Writing a Formal Letter: In rare cases, sending a formal written request to Amazon’s corporate address may prompt additional attention.

Conclusion

Account verification is an essential process for Amazon sellers to ensure the safety and security of customers and sellers. While the process can be challenging, sellers can use practical tips and strategies to overcome these challenges and verify their accounts.

By following best practices, being honest and transparent, and using tools and resources, you can successfully navigate the verification process and return to selling on Amazon. Remember, the verification process is designed to protect you and your customers, so take it seriously and do everything possible to complete it successfully.

FAQs

How Long Does the Verification Process Take?

The verification process typically takes between 2 to 7 business days. However, during peak times or if additional information is required, it may take longer. Ensure all your documents are correct to prevent delays and avoid common amazon seller identity verification problems.

Can I Sell Products While Waiting for Verification?

No, you cannot list or sell products until your account has been fully verified and activated. This is to ensure all sellers meet Amazon’s compliance standards before engaging in transactions.

What If My Verification Is Rejected?

If your verification is rejected:

• Review the Rejection Reason: Amazon will usually provide a reason for the rejection.
• Correct Any Issues: Address the specified problems, such as providing clearer documents or correcting information discrepancies.
• Resubmit Your Application: After making the necessary changes, resubmit your documents for verification.
• Contact Support if Needed: If you’re unsure why your verification was rejected, reach out to Amazon Seller Support for clarification.